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Shipping and Returns

Shipping

On Commissions

When your commission is complete, and has been subject to your approval, it will be mailed out within the next 3 working days (to allow me to take the time to carefully mount and present your painting, and package it securely and robustly enough to travel to you without any damage). I will follow this up with an email sent to you containing tracking information. 

Once mailed out, here are shipping times on commissioned paintings for their respective countries:

UK - 2 working days

USA - approximately 10 working days, though you should allow a maximum of 21 working days. The approximation is there only as a guideline from my experience, and is dependent on US custom traffic at that time.

Canada - approximately 10 working days, though you should allow a maximum of 21 working days. The approximation is there only as a guideline from my experience, and is dependent on Canadian custom traffic at that time.

Australia - approximately 12 working days, though you should allow a maximum of 21 working days. The approximation is there only as a guideline from my experience, and is dependent on Australian custom traffic at that time.

In all cases of commissions, I pay for tracking on the parcel, so we can have a paper-trail of its journey. Please be aware tracking may be slightly delayed in updating - especially in the cases of Australia and Canada, where you find it will go quiet once arriving in the country, before rapidly updating just prior to delivery. 

On Products

Following your order placement, I will have your product made. I do not mass produce items, and therefore your order is created especially for you. This means I need a couple of days to prepare your order, including time to package it for a save journey. 

Once mailed out, here are shipping times for products for their respective countries: 

UK - 2-3 working days

USA - approximately 10 working days, though you should allow a maximum of 21 working days. The approximation is there only as a guideline from my experience, and is dependent on US custom traffic at that time.

Canada - approximately 10 working days, though you should allow a maximum of 21 working days. The approximation is there only as a guideline from my experience, and is dependent on Canadian custom traffic at that time.

Australia - approximately 12 working days, though you should allow a maximum of 21 working days. The approximation is there only as a guideline from my experience, and is dependent on Australian custom traffic at that time.

Please wait at least 21 days before contacting me about a missing item. Though once this time elapses please do not hesitate to do so.

Returns

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

Once a commission has been approved and sent out, I cannot accept its return (unless damaged, where a claim will be opened up with the shipping provider, the painting returned to me, and I will repaint the commission for you).

Rest assured, under my commission satisfaction guarantee, I will work with you to make it as perfect for you as it possible could be, and live up to your high expectations! 

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.